Documentation in Agile: A Luxury or a Necessity?

There has been a real buzz around the Agile methodology recently. Many teams are actively shifting to this development method thinking it’s something that will considerably enhance the results of their work. Very often, teams rely on best practices or misunderstand...

What Makes an Excellent Technical Support Team?

In the world of modern customer service, technical support team serves as a lifebuoy for customers and as a brand identity for companies. This article is quite insightful for seasoned technical support engineers, beginners and IT companies which are struggling to...

9 Golden Nuggets of an excellent user support manual

User support documentation is crucial for the success of every business. It helps form the very first impression of your product and often users won’t venture beyond that. This is why user documentation needs to be approached responsibly and with care. I have decided...