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Start out with the Scrum Agile development methodology and get fancy later on. Whether you are an Agile maven or are new to it, wondering which methodology to opt for, you will definitely find our article quite enlightening. Gone are the times of traditional methods...read more
Recently technical writers have discovered the benefits of templates in the documentation creation process. In fact, the field of technical writing is constantly expanding. Today, there is a high demand for seasoned employees who can be some kind of documentation...read more
In the world of modern customer service, technical support team serves as a lifebuoy for customers and as a brand identity for companies. This article is quite insightful for seasoned technical support engineers, beginners and IT companies which are struggling to...read more
There is an overriding perception that poor documentation is devastating for company’s reputation. It’s true, but the majority of businesses underestimate the value of technical documentation. [bctt tweet="Good documentation forms the backbone of a company’s success."...read more
Being the part of the Atlassian marketplace, we've got fired up with the idea of gathering and analyzing some statistics about it. Thus, we have created an infographic that might be interesting for all - Atlassian products and add-ons users, vendors and partners. Our...read more
People spend months to prepare for such global events as Atlassian Summit. There is no secret that marketing materials are complicated to order, costly to create and uncomfortable to transfer. Thus a marketing team works as hard as possible in order to figure out a...read more
StepShot as an alternative to …
Fast documentation or pretty pictures, professional tool for manuals or recreational tool for creative personalities, or maybe all in one? There is no surprise that visuals help us better imbibe and grasp new information. It has always been the most effective way for...
StepShot as an alternative to Steps Recorder in the process of troubleshooting: rivalry or brotherhood?
Unfortunately, unpredicted software errors which are highly dangerous for the whole working process are quite frequent in the workflows of big companies. When they happen, not only a very quick but also a qualitative technical response is required. Remote access to...
Recently there has been the webinar "Advanced Tools for Working with SMEs" featuring StepShot and easyDITA. Sasha Reminnyi, a co-founder and CEO of StepShot, and Patrick Bosek, a co-founder of easyDITA, talked about how tools combination could improve the...