The benefits of templates: read, learn and tweak

Recently technical writers have discovered the benefits of templates in the documentation creation process. In fact, the field of technical writing is constantly expanding. Today, there is a high demand for seasoned employees who can be some kind of documentation...

What makes an excellent technical support team?

In the world of modern customer service, technical support team serves as a lifebuoy for customers and as a brand identity for companies. This article is quite insightful for seasoned technical support engineers, beginners and IT companies which are struggling to...