StepShot Image Editor for Confluence Is Officially Released!

We cannot but tell you about the release of our new product, StepShot Image Editor for Confluence. The inspiration to develop such a tool and bring it to life was triggered by numerous pieces of feedback from our customers. They found it great to use our Confluence...

5 Key Things to Remember When Preparing for the Atlassian Summit

Attending the Atlassian Summit (the link) is a fabulous opportunity for your business. You can make new contacts, advertise your business and gain quite a few ‘reputation points’. However, for this event to boost your company’s success, you must make an impression....

The Benefits of Templates: Read, Learn and Tweak

Recently technical writers have discovered the benefits of templates in the documentation creation process. In fact, the field of technical writing is constantly expanding. Today, there is a high demand for seasoned employees who can be some kind of documentation...

What Makes an Excellent Technical Support Team?

In the world of modern customer service, technical support team serves as a lifebuoy for customers and as a brand identity for companies. This article is quite insightful for seasoned technical support engineers, beginners and IT companies which are struggling to...