9 Golden Nuggets of an excellent user support manual

User support documentation is crucial for the success of every business. It helps form the very first impression of your product and often users won’t venture beyond that. This is why user documentation needs to be approached responsibly and with care. I have decided...

Why is a technical blog on WordPress a good idea?

Being a professional tech blogger isn’t just about providing valuable content. The specialist is involved in the entire journey of the content – not just the creation and design, but also ensuring successful publishing, active promotion and future...

4 Tips and Tricks to create a runbook that rocks

A runbook – is a manual containing an extensive set of instructions that help IT specialists maintain the daily routine and operations of a computer system or network. Runbooks are usually carried out by system administrators or operators to keep the information...

How to create a high-quality reference guide?

A reference guide is a detailed reference of some particular part of software. It is a more advanced version of a user guide, which is created for users, who are familiar with the software but need some details or quick guidance regarding certain aspects of a product....