Creating SAP Documentation within Large Enterprises

Creating SAP Documentation within Large Enterprises

Creating SAP Documentation within Large Enterprises

The Problem

When SAP and Movilizer were implemented in the company, there was no IT documentation in place. The first steps to create one were inefficient and time-consuming.

The Challenge

With StepShot IT system specialists instantly felt the improvement of the documentation process due to product’s ease of use and corporate standardized templates.

The Solution

Great results and productivity boost within company’s IT Systems&Services department can provide the use case for StepShot implementation within Personal Productivity Group to handle IT Support requests.

HAVING ALREADY CREATED ABOUT 50 HIGH QUALITY MANUALS WITH STEPSHOT, CUSTOMER REPORTS 80% OF TIME SAVED DURING USER MANUALS CREATION.

With StepShot my documentation time is reduced to 20 minutes for the creation an article. Before StepShot documentation could have taken up to 3 hours which could result in lost or incomplete processes.

Craig Cain

Senior System Specialist, specializing in SAP and Movilizer

Documenting SAP and Movilizer Procedures

Our customer is one of the largest US independent bottler companies. It produces, markets, and distributes nonalcoholic beverages of the American multinational beverage corporation and manufacturer

Executive Summary

Customer’s Information Systems & Services department is responsible for SAP and Movilizer procedures documentation. Customer information, stored in SAP, is transferred to Equipment Services Group through Movilizer. As a result, vending machine technicians have all the necessary information on their mobile devices and can efficiently proceed with their work.

However, the workflows are more complicated than they appear. In order to store and transfer the knowledge within the department, one should continuously create clear instructional IT documentation. StepShot was chosen as a standalone comprehensive solution for easy and fast user manuals and how-to guides’ creation.

The Challanges

When the platforms were implemented in the company, there was no systematic documentation in place. This caused the delays in IT and, consequently, business operations and led to the decision of creating IT procedural documentation. However, it turned out to be quite challenging because of two reasons.

Firstly, IT specialists approached the task not having the right instrument in hands. Manuals were being created with the help of Microsoft Word and Snipping Tool built within Windows. It resulted in a slow and timeconsuming process, critical steps being missed and constant workflow interruption.

Secondly, SAP and Movilizer consultants spent too much working time on knowledge sharing sessions. IT specialists were constantly distracting Subject Matter Experts (SMEs) from their work. Therefore, 1 month later both started actively looking for a rapid authoring tool which could ease all their documentation pain.

How Product Helped

Having compared some alternatives, StepShot was chosen as the tool to be used for documenting SAP/Movilizer procedures due to its simplicity.

The typical training time to get StepShot authoring tool up and running is less than 1 hour. IT system specialists instantly felt the improvement of the documentation process due to product’s ease of use and its streamlined controls. StepShot core functionality allows to create instructions and user manuals with no interruptions from the actual process. It just follows specialists and SMEs going through the platform workflows and captures them in the sequence of screenshots.

StepShot has also helped to unify and standardize IT user manuals within SharePoint, company’s storage location server. Although some bits and pieces of instructional information existed before, they were scattered in the intranet and it took time to find them and efficiently process IT requests. Now such requests as setting up a new technician in Movilizer take less than an hour, compared to 2, 5 hours spent before.