Try out StepShot Guides for free, fall in love with the tool and leverage your time to create step-by-step guides and manuals like a Pro!

FAQs

Do you provide technical support?

01

We cater to the needs of our customers and offer rapid support and excellent customer service. Should you experience any technical issues, don’t hesitate to call us on +1 650 425 7355, contact us via email at [email protected] or drop us a line via live chat on http://stepshot.net/.

Is my data secure with StepShot Guides?

02

All guides which you create with StepShot are stored locally on your computer, so as long as your computer and network are secure, your guides are secure as well.

Do I need the internet connection to work with StepShot Guides?

03

The internet connection is necessary in order to log into the program and publish your guides to WordPress. If you need to use StepShot offline, email us at [email protected] and we will provide you with offline access to the tool.

What types of payment do you accept?

04

You can purchase the StepShot Guides subscription with a credit card, PayPal and Amazon accounts or you can request a quote by contacting us at [email protected] for the wire transfer.

How can I start the free trial?

05

What is absolutely great about StepShot Guides is that no registration form is required. You just download the software and start your 14-day journey for free. The only thing is that you will need to log in to the system if you want to publish (or download?) your content.

What happens when my trial expires?

06

At the end of the free 14-day trial, you will receive an email offering you to opt for a monthly or a yearly subscription. If you don’t choose to purchase, the program stops operating but you still have access to view your content which you created during your trial. 

Do you offer any discounts for StepShot Guides?

07

StepShot provides attractive enterprise packages for companies that want to buy more than 10 subscriptions. Moreover, educational establishments and non-profit organizations are eligible for 50% discount. To get more information about discounts, write us at [email protected]

Is the software customizable?

08

You can customize the process of creating a guide in the Settings panel: set up hotkeys, a cursor mode,  the placement of metadata description, etc.

Got more questions?

If you want to receive more information about the product or are interested in customized solutions, we are ready to talk. Let’s have a chat and figure out what works for you the best.