UCL Has Solved Its Two Major Problems with StepShot

About the company

University College London (UCL) is a constituent college of the federal University of London. It is the third-largest university in the United Kingdom by total enrollment and is regarded as one of the world’s leading multidisciplinary universities. Founded in 1826 in the heart of London, UCL was the first university in England to welcome students of any class, race or religion, and the first to welcome women on equal terms as men.

The challenge

The Training Section within the Information Systems Division at UCL was struggling with the creation of efficient learning development material for both off-the-shelf software and in-house systems. Previously, a team of developers in the Information Systems Division worked directly with the Subject Matter Experts (SMEs) in order to create raw records. The developers would then take these raw records and enhance them, refining the processes and adding media and other supporting documents. This process was not a good use of either party’s time. The SMEs were overstretched and co-ordinating time with the developers resulted in frustration on both sides.

There was also difficulty in creating videos and simulation material for them. Previously, UCL created storyboards for each video. This was a rather challenging task; even experienced instructional designers found the process difficult at times. Although they used some heavyweight tools, it required a considerable investment to get a product ready for review and approval. Besides, there was no possibility to review the material in the early stage of its development.

The solution

StepShot has helped UCL to solve these two major problems. They use our tool during knowledge elicitation sessions to create the basis for learning material. StepShot records the software workflow process on the laptop by creating sequential screenshots which can be further edited and complemented with text descriptions. The final step-by-step document can be then reviewed by an expert, which is a great advantage as it definitely helps to clarify lots of issues.

On the other hand, UCL uses StepShot step-by-step documents instead of storyboards for sketching out a prototype of a learning video. When instructional designers annotate screenshots properly, they also have ready-made scripts for educational videos.

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